# The desk behind every My Stay card. Your hospitality team works from one live sheet: each participant’s ID, PNR (airline booking reference), flights, room, pickup and driver, each field pending, provided or verified. The hotel desk, transport lead and liaison officers each see their own slice. At GCOO Conclave 2026, with delegates split across two Jaipur hotels, the desk reconciled arrivals against PNRs before they landed. [Book a demo](https://sociana.in/contact/)[See pricing](https://sociana.in/pricing/) Illustration Admin panel Your EventOverviewMembersHospitalityOperationsAnnouncementsReportsSettings Annual Partner Meet › Hospitality Operations workspace Arrivals · 248 guests · two hotels Import CSVPublish to guests All groupsDelegatesSpeakersExceptions · 3 GuestFlight · PNRRoomPickupID Aarav MehtaVerifiedFairway 214VerifiedVerified Diya NairProvidedFairway 118ProvidedVerified Kabir ShahLands after pickupPalace 31CheckVerified Sana QureshiPendingPalace 07—Pending Ishaan RaoVerifiedFairway 302VerifiedProvided PNRs verified**82%** ID proofs in**91%** Rooms allotted**248 / 248** Exceptions Kabir ShahFlight moved to 18:40, pickup at 17:30 Sana QureshiNo PNR two days before arrival Illustration of the hospitality operations workspace ## Gaps before arrival day See exactly whose PNR or ID is still pending, by group. ## Each team, its own slice Hotel, transport and liaison leads work the same sheet with their own permissions. ## One fix, one guest Correct a record and that guest’s card updates, with a notification if you want one. How it works ## How it works 1. 1 ### Load what you know Import the rooming list and travel sheet by CSV or Sheets. 2. 2 ### Reconcile Check what guests declared against arrival details; verify or flag each field. 3. 3 ### Handle exceptions Late changes and missing documents are worked from the flagged list. 4. 4 ### Publish to guests Verified arrangements appear on each guest’s My Stay and My Journey cards. In your operations workspace ### One sheet, every arrangement, every status Rows are participants; columns are what you asked for. Your team filters by group or status, fixes a record and the guest’s card updates. - Pending, provided and verified per field, with who verified it - Scoped access for hotel, transport and liaison teams - Exceptions flagged when arrival, room or pickup stop matching - Rooming and participant lists imported by CSV or Sheets Illustration Hospitality, end to end ### From a guest’s form to their own My Stay card. 1. 1 Guest app #### Guest sends details Flight, PNR, ID proof and room preference, answered on the phone. 2. submitted 3. 2 Hospitality desk #### Desk reconciles Each field marked pending, provided or verified. Clashes are flagged. 4. verified 5. 3 Hospitality desk #### Desk publishes Room, pickup and liaison officer go to that one guest, not a broadcast. 6. published 7. 4 Guest app #### My Stay updates Hotel, room, cab and who to call, on the guest’s own card. ![My Journey form with arrival and departure date, PNR, flight number and take off time fields, all in a pending state](https://sociana.in/screens/gcoo-conclave-2026/2026-10-06-17-29-07.webp) ![Updates feed with organiser announcements about PNR availability, web check-in, ticket hand-over and a confidential health information reminder](https://sociana.in/screens/gcoo-conclave-2026/2026-10-06-17-29-08-1.webp) Customer story ### GCOO Conclave 2026, Jaipur Delegates split across Fairmont Jaipur and The Leela Palace Jaipur. PNRs, flights and pickups were reconciled on the desk and published to each delegate’s My Journey card. > “…A big thank you for creating our Conclave app and making the experience so seamless! Really appreciate your support, flexibility and patience in accommodating all our last-minute requests. …” **Sudarshana** · Client team, GCOO Conclave 2026 [Read the story](https://sociana.in/case-studies/gcoo-conclave-2026/) Fits these occasions ## Where it earns its place [Executive conclaves](https://sociana.in/event-types/executive-conclaves/)[Weddings](https://sociana.in/event-types/weddings/)[Dealer & partner meets](https://sociana.in/event-types/dealer-and-partner-meets/)[Government & defence workshops](https://sociana.in/event-types/government-workshops/) Works with ## Pairs well with [My Stay](https://sociana.in/features/hospitality-requests-and-my-stay/)[Help desk & SOS](https://sociana.in/features/help-desk-sos-and-phrasebook/)[Reports](https://sociana.in/features/reports-and-exports/)[Announcements](https://sociana.in/features/scheduled-announcements/) Included in ### Event & Hospitality Everything your guests need, and nothing your team has to chase. up to 500 people10–14 days From ₹1,40,000 per event, plus GST [Get a quote](https://sociana.in/contact/)[All packages](https://sociana.in/pricing/) FAQ ## Common questions Do you book hotels or flights? No. Sociana is the hospitality desk and guest self-service. Your team or travel partner books; we hold no hotel inventory. Does it sync with the hotel’s system? No direct hotel-system sync. Rooming lists come in by CSV or Sheets, and exports go back the same way. Can vendors see only their part? Yes. Team members and partners get scoped access to the rows and fields they need. What about plus-ones and family members? Companion and family details on a guest’s arrangements are set up on request for your event. ## Show us your travel sheet. Send an anonymised sample. We will show how it looks as a live desk and as each guest’s card. [Book a demo](https://sociana.in/contact/)[Talk on WhatsApp (opens WhatsApp in a new tab)](https://wa.me/919145897433?text=Hi%20Sociana%2C%20I'm%20looking%20at%20the%20Live%20operations%20workspace%20%26%20exception%20handling%20page%20%28%2Ffeatures%2Foperations-workspace%2F%29%20and%20would%20like%20to%20know%20more. "WhatsApp · replies Mon–Sat, 10:00–19:00 IST") --- Canonical: https://sociana.in/features/operations-workspace/ Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)