# What is “Arrival manifest”?

An arrival manifest is the list of who is arriving, when, where and how — flight, terminal, time — used by the hospitality desk to schedule and verify pickups.

Also called: arrivals sheet, arrival list

SSociana team·19 Oct 2026·2 min read

## Arrival manifest in detail

Behind every smooth arrival is a sheet. The arrival manifest lists each traveller, their flight or train, scheduled arrival, terminal, pickup wave and assigned vehicle or liaison. It is built from participant submissions and travel agent data, and it is the document the airport desk and drivers actually carry. In Sociana the collected fields live in the hospitality module and can be exported in a manifest layout, while the reconciliation step compares them with actual bookings. The manifest is also where plus-ones and late additions often go missing, so it should be checked against companion records. Treat it as a living document. Distribute updated versions to desk staff on arrival morning, and make sure the same data that drives their sheet drives each participant's own page, so staff and guests never hear different stories. After the event, the manifest and its exception log become the record that arrangements were completed, supporting hospitality completeness reporting.

## How Sociana uses it

Manifest data is a hospitality export from the operations workspace, reconciled against collected PNRs and published pickup details.

## Example

A conclave desk worked from an arrivals list reconciled the night before travel.

[Read the case study: GCOO Conclave 2026](https://sociana.in/case-studies/gcoo-conclave-2026/)

[Live operations workspace & exception handlingWhere this term lives in the Sociana app.See how it works](https://sociana.in/features/operations-workspace/)

## Questions

What does an arrival manifest contain?

Traveller, flight or train, scheduled arrival, terminal, pickup wave and assigned vehicle or liaison officer. An arrival manifest is the list of who is arriving, when, where and how — flight, terminal, time — used by the hospitality desk to schedule and verify pickups.

Why reconcile it?

To catch changed flights, missing companions and unmatched references before drivers are dispatched. A conclave desk worked from an arrivals list reconciled the night before travel. Treat it as a living document. It is built from participant submissions and travel agent data, and it is the document the airport desk and drivers actually carry.

Who uses it?

The airport desk, drivers and the hospitality team, working from the same data that feeds each participant's own page. Distribute updated versions to desk staff on arrival morning, and make sure the same data that drives their sheet drives each participant's own page, so staff and guests never hear different stories.

## Keep reading

[Live operations workspace & exception handling](https://sociana.in/features/operations-workspace/)[Reports & exports](https://sociana.in/features/reports-and-exports/)[Executive conclaves & destination MICE](https://sociana.in/event-types/executive-conclaves/)[PNR reconciliation](https://sociana.in/glossary/pnr-reconciliation/)[Airport transfer](https://sociana.in/glossary/airport-transfer/)[PNR](https://sociana.in/glossary/pnr/)[How to manage airport pickups for 300 delegates](https://sociana.in/guides/airport-pickups-at-scale/)

[Back to Glossary](https://sociana.in/glossary/)

## Want this off your desk?

Our team sets it up before the event and sits on the ops desk with you on the days.

[Book a demo](https://sociana.in/contact/)[Talk on WhatsApp (opens WhatsApp in a new tab)](https://wa.me/919145897433?text=Hi%20Sociana%2C%20I'm%20looking%20at%20Arrival%20manifest%20%28%2Fglossary%2Farrival-manifest%2F%29%20and%20would%20like%20to%20know%20more. "WhatsApp · replies Mon–Sat, 10:00–19:00 IST")

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Canonical: https://sociana.in/glossary/arrival-manifest/
Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)