# What is “Hospitality status states”?

Hospitality status states are the three stages of a hospitality field — pending when not yet given, provided when the participant supplies it, and verified when the organiser confirms it.

Also called: pending provided verified, request states

SSociana team·19 Oct 2026·2 min read

## Hospitality status states in detail

A simple vocabulary prevents arguments. Every field the organiser requests, whether an ID document, a PNR, a flight date, a room preference or a pickup point, sits in one of three states. Pending means the participant has not given it. Provided means they have, but nobody has checked. Verified means the organiser has confirmed it is right and usable. The states drive almost everything else: reminders go to people with pending items, the desk reviews provided items, and only verified items count toward hospitality completeness. They also guard against over-promising publication; a published arrangement should rest on verified data. Reports by state and group give a clear view of the work remaining, and filters let the desk work the queue in priority order. The most common mistake is treating provided as done, which hides errors until arrival day. Define verification criteria per field before launch and give reviewers a short checklist.

## How Sociana uses it

States are shown per field and per person in the operations workspace and used by reminders, filters and the completeness metric.

## Example

An executive conclave tracked each delegate's travel fields through the three states before publishing.

[Read the case study: GCOO Conclave 2026](https://sociana.in/case-studies/gcoo-conclave-2026/)

[Hospitality requests & My StayWhere this term lives in the Sociana app.See how it works](https://sociana.in/features/hospitality-requests-and-my-stay/)

## Questions

What are the three states?

Pending, meaning not yet given. Provided, meaning supplied by the participant. Verified, meaning confirmed by the organiser. The states drive almost everything else: reminders go to people with pending items, the desk reviews provided items, and only verified items count toward hospitality completeness.

Why not treat provided as done?

Because provided data is unchecked, and errors in it surface on arrival day. Only verified items should count as complete. The most common mistake is treating provided as done, which hides errors until arrival day. They also guard against over-promising publication; a published arrangement should rest on verified data.

How do states help the desk?

They let staff filter queues, send reminders to people who still owe an item and review provided items first. Hospitality status states are the three stages of a hospitality field — pending when not yet given, provided when the participant supplies it, and verified when the organiser confirms it.

## Keep reading

[Hospitality requests & My Stay](https://sociana.in/features/hospitality-requests-and-my-stay/)[Live operations workspace & exception handling](https://sociana.in/features/operations-workspace/)[Executive conclaves & destination MICE](https://sociana.in/event-types/executive-conclaves/)[Government & defence workshops](https://sociana.in/event-types/government-workshops/)[Hospitality completeness](https://sociana.in/glossary/hospitality-completeness/)[Request-and-publish workflow](https://sociana.in/glossary/request-and-publish-workflow/)[PNR reconciliation](https://sociana.in/glossary/pnr-reconciliation/)[How to track hospitality completeness before an event](https://sociana.in/guides/track-hospitality-completeness/)

[Back to Glossary](https://sociana.in/glossary/)

## Want this off your desk?

Our team sets it up before the event and sits on the ops desk with you on the days.

[Book a demo](https://sociana.in/contact/)[Talk on WhatsApp (opens WhatsApp in a new tab)](https://wa.me/919145897433?text=Hi%20Sociana%2C%20I'm%20looking%20at%20Hospitality%20status%20states%20%28%2Fglossary%2Fhospitality-status-states%2F%29%20and%20would%20like%20to%20know%20more. "WhatsApp · replies Mon–Sat, 10:00–19:00 IST")

---
Canonical: https://sociana.in/glossary/hospitality-status-states/
Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)