# What is “Request-and-publish workflow”?

The request-and-publish workflow is the hospitality flow in which an organiser requests information from participants, verifies it, and publishes individual arrangements back to each person's app.

Also called: hospitality workflow, ask-and-publish

SSociana team·19 Oct 2026·2 min read

## Request-and-publish workflow in detail

Hospitality is a two-way street, and Sociana's workflow reflects both directions. Outbound, the organiser creates requests, of text, choices, dates or documents, such as ID, PNR, flights, room preferences and pickups, and the participant responds in the app. Inbound, the desk verifies each field, makes allocations offline or through imports, and publishes the resulting arrangements as My Stay, My Flights, My Journey, liaison and cab cards. Between the two, status states track progress and reminders chase the pending. Because the same engine handles both ends, a change on the desk side, such as a new hotel, can be published to the right group in minutes. The workflow is a core Sociana capability and the backbone of destination conclaves and government workshops. Its limit is clear: it records and publishes, it does not procure. Design the request list carefully, because each extra field is another chase for the desk.

## How Sociana uses it

Requests are defined in the hospitality module and shown in participants' apps; verification and publication happen in the operations workspace.

## Example

A hospitality-heavy conclave requested travel details, verified them and published each delegate's arrangements.

[Read the case study: GCOO Conclave 2026](https://sociana.in/case-studies/gcoo-conclave-2026/)

[Hospitality requests & My StayWhere this term lives in the Sociana app.See how it works](https://sociana.in/features/hospitality-requests-and-my-stay/)

## Questions

What can an organiser request?

Text, choices, dates or documents, such as ID, PNR, flights, room preferences and pickups, collected from each participant in the app. The request-and-publish workflow is the hospitality flow in which an organiser requests information from participants, verifies it, and publishes individual arrangements back to each person's app.

What gets published back?

Individual arrangements such as My Stay, My Flights, My Journey, liaison officer and cab information. Inbound, the desk verifies each field, makes allocations offline or through imports, and publishes the resulting arrangements as My Stay, My Flights, My Journey, liaison and cab cards.

Why keep the request list short?

Every field is another item for the desk to chase and verify, so ask only for what a decision depends on. Design the request list carefully, because each extra field is another chase for the desk. Between the two, status states track progress and reminders chase the pending.

## Keep reading

[Hospitality requests & My Stay](https://sociana.in/features/hospitality-requests-and-my-stay/)[Live operations workspace & exception handling](https://sociana.in/features/operations-workspace/)[Executive conclaves & destination MICE](https://sociana.in/event-types/executive-conclaves/)[Government & defence workshops](https://sociana.in/event-types/government-workshops/)[Weddings & destination weddings](https://sociana.in/event-types/weddings/)[Hospitality status states](https://sociana.in/glossary/hospitality-status-states/)[My Stay](https://sociana.in/glossary/my-stay/)[Hospitality completeness](https://sociana.in/glossary/hospitality-completeness/)

[Back to Glossary](https://sociana.in/glossary/)

## Want this off your desk?

Our team sets it up before the event and sits on the ops desk with you on the days.

[Book a demo](https://sociana.in/contact/)[Talk on WhatsApp (opens WhatsApp in a new tab)](https://wa.me/919145897433?text=Hi%20Sociana%2C%20I'm%20looking%20at%20Request-and-publish%20workflow%20%28%2Fglossary%2Frequest-and-publish-workflow%2F%29%20and%20would%20like%20to%20know%20more. "WhatsApp · replies Mon–Sat, 10:00–19:00 IST")

---
Canonical: https://sociana.in/glossary/request-and-publish-workflow/
Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)