# Raise a help desk or SOS request

How to call the helpdesk, find the Helpline numbers, open a Support Request with photos and track it from Open to Closed in a Sociana app.

SSociana team·19 Oct 2026·2 min read

1. Open Helpdesk on Home and tap Call for an urgent contact, or Helpline for SOS numbers
2. For a written issue tap Raise Request under Support Request
3. Choose a category, write the subject and details, and attach up to 8 photos or files
4. Follow the status (Open, In Progress, Resolved, Closed), use Chat With Admin, then Close Your Request

## Good to know

- Emergency and Venue Map cards sit at the end of Home.
- Include a screenshot of the problem and the app version from Profile.

## If something goes wrong

**The message says You are not the part of any group.** Your number is unassigned. Ask the helpdesk to link it.

**An attachment is rejected.** Reduce its size or count.

## Questions

### Is the helpline manned?

The helpline lists the numbers the organiser published, so who answers and when depends on your occasion. Open Helpdesk on Home and tap Call for an urgent contact, or Helpline for SOS numbers. For anything written, use Raise Request and follow its status through Open, In Progress, Resolved and Closed.

### Can I reopen a request?

Raise a new one and mention the old subject, so the desk can find the history. You can use Chat With Admin on an open request, and Close Your Request once it is resolved. If the app says “You are not the part of any group”, ask the helpdesk to link your number first.

[Help desk, SOS, emergency contacts & phrasebookThe feature behind these steps, with its screens.See how it works](https://sociana.in/features/help-desk-sos-and-phrasebook/)

## Keep reading

[Help desk, SOS, emergency contacts & phrasebook](https://sociana.in/features/help-desk-sos-and-phrasebook/)[How to set up a hospitality desk for a conclave](https://sociana.in/guides/set-up-a-hospitality-desk/)[How to help attendees network at a conference](https://sociana.in/guides/help-attendees-network/)

[Back to Help](https://sociana.in/help/attendees/)

## Still stuck?

Tap Help desk in your event’s app. The organisers’ team replies there.

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Canonical: https://sociana.in/help/attendees/raise-a-help-desk-or-sos-request/
Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)