# Handle exceptions in the operations workspace

How the hospitality team reconciles arrivals, PNRs and rooms in the live operations sheet and routes exceptions for follow-up.

SSociana team·19 Oct 2026·2 min read

1. Open the operations workspace
2. Filter to records flagged as exceptions
3. Fix the arrival, room or pickup and set the field status
4. Mark the exception resolved and publish the update

## Good to know

- Team sheet access can be given to named people only.
- Status moves from pending to provided to verified, with the verifier recorded.
- A mismatch between arrival and room routes the record to the exception list.

## If something goes wrong

**A record keeps returning.** The source data still disagrees; fix it at the source.

**A teammate cannot open the sheet.** Add them to team sheet access.

**Companions missing.** Switch on companion hospitality.

## Questions

### Who sees exceptions?

The people given team sheet access, which can be limited to named people only. A mismatch between arrival and room routes the record to the exception list. If a teammate cannot open the sheet, add them to team sheet access. Status moves from pending to provided to verified, with the verifier recorded.

### Does fixing one update the app?

Yes, once the card is published. Fix the arrival, room or pickup, set the field status, mark the exception resolved and publish the update; the delegate sees the change when they refresh. If a record keeps returning, the source data still disagrees, so fix it at the source.

[Live operations workspace & exception handlingThe feature behind these steps, with its screens.See how it works](https://sociana.in/features/operations-workspace/)

## Keep reading

[Live operations workspace & exception handling](https://sociana.in/features/operations-workspace/)

[Back to Help](https://sociana.in/help/organisers/)

## Rather we set this up for you?

Our team configures it for your event and stays on the ops desk with you on the days.

[Book a demo](https://sociana.in/contact/)[Talk on WhatsApp (opens WhatsApp in a new tab)](https://wa.me/919145897433?text=Hi%20Sociana%2C%20I'm%20looking%20at%20Handle%20exceptions%20in%20the%20operations%20workspace%20%28%2Fhelp%2Forganisers%2Fhandle-exceptions-in-the-operations-workspace%2F%29%20and%20would%20like%20to%20know%20more. "WhatsApp · replies Mon–Sat, 10:00–19:00 IST")

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Canonical: https://sociana.in/help/organisers/handle-exceptions-in-the-operations-workspace/
Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)