# Service providers and integrations

These are the main services that run the Sociana platform and this website. The exact messaging and AI providers depend on the features your event uses; we list them for you during vendor review.

## Main providers

| Area                                         | Provider                                   | Used for                                                                                                                   |
| -------------------------------------------- | ------------------------------------------ | -------------------------------------------------------------------------------------------------------------------------- |
| App platform                                 | Google Firebase and Cloud Firestore        | Sign-in, app data and push notifications                                                                                   |
| Backend                                      | Rails API on a managed cloud host          | Business logic, admin panel and integrations                                                                               |
| Web pages                                    | Vercel                                     | No-login web pages: tickets, polls, voting and leaderboards                                                                |
| Payments                                     | Razorpay                                   | Ticket and booking checkout                                                                                                |
| Messaging                                    | WhatsApp, SMS and email delivery providers | One-time passwords, reminders and announcements                                                                            |
| App distribution                             | Apple App Store and Google Play            | Publishing and updating your app                                                                                           |
| This website                                 | Cloudflare                                 | Hosting sociana.in, the enquiry database, rate limiting and the Turnstile anti-bot check                                   |
| This website                                 | Brevo                                      | Email and CRM: storing and answering enquiries sent through the website                                                    |
| This website                                 | AiSensy                                    | WhatsApp: the acknowledgement you asked for on the form, and our team’s new-enquiry alert                                  |
| This website (only when the assistant is on) | OpenAI, or Anthropic                       | Drafting answers to questions typed into the website assistant, and ranking search results; personal details removed first |

Website data may be processed outside India by these providers. How long each item is kept is on the [privacy policy](https://sociana.in/trust/privacy-policy/#website).

## Integrations you connect

Organisers can send event data to Google Sheets, Airtable or a webhook URL they control. Once data reaches a destination you configured, it is governed by your agreement with that provider. Sociana does not offer a public API or a Zapier app.

FAQ

## Common questions

Can we get the full list for our vendor review?

Yes. Email hello@sociana.in with “Security” in the subject and we will send the providers that apply to your event, including the messaging and AI providers it uses.

Where does our data go when we connect Google Sheets or a webhook?

To the destination you configured. From there it is governed by your agreement with that provider, not by Sociana.

## Questions from your IT or legal team?

Send your security questionnaire to hello@sociana.in with “Security” in the subject, or book a call with our team.

[Talk to us](https://sociana.in/contact/)[Talk on WhatsApp (opens WhatsApp in a new tab)](https://wa.me/919145897433?text=Hi%20Sociana%2C%20I'm%20looking%20at%20the%20trust%20page%20%22Service%20providers%20and%20integrations%22%20%28%2Ftrust%2Fsub-processors-and-integrations%2F%29%20and%20would%20like%20to%20know%20more. "WhatsApp · replies Mon–Sat, 10:00–19:00 IST")

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Canonical: https://sociana.in/trust/sub-processors-and-integrations/
Publisher: Sociana by Alien Brains Private Limited (https://sociana.in/)