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Hospitality workload calculator
For 400 guests with four arrangements each, three back-and-forth touches of four minutes is 320 desk hours. One structured request per arrangement, with exceptions handled twice, brings that to about 128. Enter your guest count and desk to see your hours, cost and the completeness you can report.
Desk hours returned
192 hours
24 team-days, worth ₹96,000
- Hours today
- 3203.6 h per person per day
- Hours with Sociana
- 1281.4 h per person per day
- Hospitality completeness
- 95%what you can expect to report
| Arrangements to close400 guests × 4 types | 1,600 |
|---|---|
| Touches today | 4,800 |
| Touches with structured requestsone request each + exceptions twice | 1,920 |
| Hours saved | 192 |
| Cost of those hours | ₹96,000 |
Estimate based on your inputs. Completeness depends on guests answering their requests.
How we calculate
- Hours today
guests × arrangement types × touches × minutes ÷ 60Every arrangement takes a few calls, WhatsApps or emails to collect and confirm.
- Hours with Sociana
(guests × types × 1 + guests × types × exception rate × 2) × minutes ÷ 60One structured request and a publish-back per arrangement; exceptions take two touches in the operations workspace.
- Hours saved
hours today − hours with SocianaTeam-days returned = hours saved ÷ 8.
- Completeness
1 − exception rate × 0.5The share of required arrangements verified before arrival that you can expect to report.
Assumptions
- A touch is one call, WhatsApp or email exchange about one arrangement.
- Guests answer their own requests in the app (flight, ID, room preference); the desk only chases what is missing.
- Half of exceptions are still open at arrival in a typical run, hence the 0.5 in completeness.
- Loaded hourly cost covers salary, overheads and overtime.
Prices as of 23 Oct 2026.
Worked examples
| Scenario | Result | In one line |
|---|---|---|
| Conclave, 400 guests | 192 hours Desk hours returned | Hospitality workload: 400 guests × 4 arrangement types. 320 desk hours today vs 128 with Sociana; 192 hours (₹96,000) returned. |
| Incentive trip, 1,200 partners | 1,100 hours Desk hours returned | Hospitality workload: 1,200 guests × 5 arrangement types. 1,750 desk hours today vs 650 with Sociana; 1,100 hours (₹4,95,000) returned. |
Example inputs are illustrative, not client data. Tap “Start from” above to load either one.
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Questions about this calculator
How many people do I need on a hospitality desk?
Divide today’s desk hours by working hours available. If the result is more than eight hours per person per day in the run-up, the desk is working late or arrangements are slipping.
What does hospitality completeness mean?
Verified arrangements divided by required arrangements across all guests, measured before arrival. It is the number we report after each occasion.
Does Sociana book hotels or flights?
No. We do not hold hotel or flight inventory. Your travel team or agency books; Sociana collects what each guest needs and publishes the final arrangement back to them in My Stay and My Flights.
What counts as an exception?
Anything that changes after it is confirmed: a missed flight, a missing PNR, a room swap, a late addition. These are handled as tickets in the operations workspace.