Trust centre
Your guests’ data, handled with care.
How Sociana protects the people at your event: who can sign in, who sees what, how payments and sensitive features work, and what happens to data afterwards. Written for your IT, legal and procurement reviewers.
Only your guests get in
Logins check your list: OTP, employee code, delegate ID and PIN, or a company email domain.
Everyone sees only their part
Roles for your team, and agenda, polls and chat scoped to each guest group.
Payments stay with Razorpay
Card and UPI details are entered in Razorpay’s checkout, not in Sociana.
Sensitive features are opt-in
Step tracking needs the guest’s permission; Smart Lens is off unless you switch it on.
Your data, your call
Export everything at any time. Guests can delete their account in the app.
People on the day
A named delivery lead and an ops desk watch every live event.
Policies and details
Trust centre pages
Security overview
How access, logins, roles and payments are handled across the apps, admin panel and web pages.
Data protection and the DPDP Act
Who decides what happens to event data, and how Sociana works as your processor.
Privacy policy
What the apps and this website collect, why, who sees it and how to ask for deletion.
Terms of service
Our standard terms in plain language: scope, data, IP, liability, payment and disputes.
Data retention and deletion
How long event data stays, how travel documents are handled and how to delete.
Health data in step challenges
What is read from Health Connect and Apple Health, with permission, and who sees it.
Smart Lens and face matching
How the photo finder is switched on, used and limited.
Responsible AI
Where AI is used, and the human step before anything reaches your guests.
Service providers and integrations
The services behind the platform, and the integrations you connect yourself.
Reliability and event-day support
The ops desk, escalation and what happens if something breaks during your event.
Accessibility and app stores
Our accessibility target and how Sociana apps are published on the stores.
Straight answers
What Sociana does not offer
So your reviewers never have to find it out later.
- SOC 2 or ISO/IEC 27001 certification
- Sociana does not hold either. We answer security questionnaires in full and can walk your IT team through our controls under NDA.
- India-only data hosting by default
- The apps run on Google Firebase and cloud hosting. Enterprise plans can run on your servers or in a region you choose.
- A platform-wide uptime percentage
- Event-day support levels are written into each order instead.
- SAML single sign-on or SCIM
- Guests sign in by OTP, employee code, delegate ID and PIN, or an allowed company email domain.
- A public API or Zapier app
- Data goes out through exports, Google Sheets, Airtable and webhooks.
- Direct Fitbit, Garmin or Strava sync
- Steps come from Health Connect and Apple Health, which many watches already sync into.
Who you contract with
Alien Brains Private Limited
Sociana is a product of Alien Brains Private Limited, CIN U74999WB2017PTC222814, incorporated on 18 Sep 2017 in Kolkata. Every quote and invoice is issued by the company.
Security, privacy and accessibility contacts
Email hello@sociana.in with “Security”, “Privacy” or “Accessibility” in the subject. Security questionnaires, NDAs and data-processing terms go to the same address.
Report a correction
Something wrong on a comparison page?
Our comparison, alternatives and buyer-guide pages describe other companies' products from their public pages on the date shown. If a fact about your product, or ours, is wrong or out of date, tell us.
How to report it
Email hello@sociana.in with “Comparison correction” in the subject, the page address, the line that is wrong and a public source for the correct fact. We correct the page or reply with our source within five working days, and the page shows the new checked date.
FAQ
Questions reviewers ask
Who can see attendee data in a Sociana app?
Access is role-based: Sociana’s super admins, your panel admins for the events you give them, and in-app owners or managers for tasks such as attendance. Guests see their own arrangements and the content meant for their groups.
Is Sociana SOC 2 or ISO 27001 certified?
No. Sociana holds neither certification and does not display certificate badges. We answer security questionnaires in full and can walk your IT team through our controls.
Where is Sociana data hosted?
The apps run on Google Firebase and Cloud Firestore with a Rails backend, and the web pages on Vercel. Enterprise plans can run on your servers or in a region you choose.
Does Sociana sign an NDA or data-processing terms?
Yes. We sign NDAs, and enterprise contracts can include data-processing terms aligned with India’s DPDP Act.
What happens to data after the event?
Organisers can export everything and ask us to delete their event’s data at any time. Guests can delete their account in the app. Apps stay live for 12 months unless you ask us to close them sooner.
Need answers for your vendor review?
Send your questionnaire or book a call with our team. We answer every question, including the ones where the answer is no.