Help centre
How can we help?
Answers for attendees using the event app, organisers running the admin panel and exhibitors capturing leads at their stall. Running a live event? Your delivery lead and the event-day desk are a message away.
For attendees
Answer a live poll or quiz
How to vote in a Live Poll, answer a quiz question and read results, plus what the Stay tuned message means when no poll is running.
Book a meeting room slot
How to choose a room and time slot, enter billing details, pay through Razorpay and see Booking Confirmed in a Sociana conference app.
Buy a ticket and download your invoice
How to buy an occasion ticket from a web checkout or in the app, pay via Razorpay, see My Booked Tickets and download the PDF invoice.
Check your leaderboard rank
How to open the Leaderboard tab, read overall and individual ranks, and understand lock, pause and empty states in a Sociana app.
Confirm your registered profile after login
What the This is me screen shows after your OTP, how to confirm the registered record, and who to contact when your name, company or group looks wrong.
Connect your health app for step sync
How to allow Health Connect, Google Fit or Apple Health, sync your steps in a Sociana step challenge and check why a count has not moved.
Delete your account
How to request deletion of your Sociana account from Profile, what the 12 to 48 hour window means and how to cancel in time.
Exchange contacts by QR
How to show your QR contact card, let a fellow delegate scan it to save your details, and browse the delegate directory for people to meet.
Find your photos with Smart Lens
How to use Smart Lens in the Highlights gallery of a Sociana app to find the event photos you appear in, with consent and troubleshooting notes.
Generate your I am attending poster
How to add a profile photo, create and download your I Am Attending poster from the welcome pop-up or Profile, and share it on social media.
Join an occasion by code or QR
How attendees join an occasion in a Sociana multi-event app using an occasion code or by scanning the organiser's QR code.
Log in with an SMS or email OTP (WhatsApp OTP where enabled)
How to sign in to a Sociana occasion app with your mobile number or email and a one-time password, including the resend timer and first-time sign-up fields.
Log in with delegate ID and PIN
How delegates log in to invitation-only Sociana apps with the delegate ID and PIN issued by the organiser's secretariat.
Post photos and videos to the timeline
How to create a Socials or Timeline post with up to 5 photos or 1 video, add hashtags and delete your own post, and why the plus button may be missing.
Raise a help desk or SOS request
How to call the helpdesk, find the Helpline numbers, open a Support Request with photos and track it from Open to Closed in a Sociana app.
Redeem rewards with your wallet
How to check your points balance, open the reward store, redeem an item, scratch a reward card and see your redemption history in a Sociana app.
Send a chat request to another delegate
How to find a delegate, send a first message as a chat request, accept or reject incoming requests in My Chats, and unlock networking by registering.
Show your entry pass QR at the gate
How to open your Entry Pass or My QR Code in the Sociana app, show it for scanning at entry or a stall, and what to do when staff report an invalid QR.
Submit your hospitality details and documents
How to answer a hospitality request in the Sociana app with ID, PNR, flight or pickup details, upload documents and see what Pending means.
View My Stay and My Flights
How to read your hotel, room and flight details in the Sociana app, update a card, and what Pending and the Contact card mean.
For organisers
Add speakers, sponsors and documents
How organisers publish speaker, artist, committee and partner pages with photos and contact details, and attach downloadable documents in the app.
Approve AI session summaries
How organisers open AI Session Admin to review, edit, approve or reject drafted session summaries before attendees can read them under Ai Session.
Build the agenda and show flow
How organisers publish a day-wise agenda or Show Flow as sessions, images or PDFs, rename the section and check the Live and Up Next badges.
Configure games and content sets
How organisers open or close individual games, set the points and play windows and load custom content for Bingo, Trivia and Who Am I.
Configure meeting room slots and limits
How organisers publish bookable meeting rooms and time slots, set a per-guest booking limit and charge through Razorpay.
Configure the leaderboard and points
How organisers choose which activities feed the leaderboard, set points, add team boards, pause the tab and make logged manual adjustments.
Configure the look and layout of your app
How organisers set the logo, colours, banners, welcome video, themed labels and Home tile grid of a Sociana occasion app, including tile locks and group scope.
Connect Google Sheets, Airtable and webhooks
How organisers sync selected occasion data to Google Sheets or Airtable and post scans or submissions to a webhook URL.
Create attendance activities and rules
How organisers create attendance activities and sub-activities in the Sociana admin panel and set time windows, eligibility and repeat limits.
Create groups and scope content
How organisers create groups such as Partners and Employees and scope the feed, polls, chat and notifications to them, including what unassigned members see.
Export reports
How organisers pull attendance, participation, step, hospitality and ticket exports from the admin panel and who is allowed to do it.
Handle account deletion requests
How organisers process deletion requests raised from Profile and honour the 12 to 48 hour window.
Handle exceptions in the operations workspace
How the hospitality team reconciles arrivals, PNRs and rooms in the live operations sheet and routes exceptions for follow-up.
Import members from a CSV file
How organisers upload a CSV to create or update members and groups, which profile fields to include and what first-time users are asked at sign-up.
Manage panel admin roles and scopes
How organisers add admin panel users, choose Owner or Manager roles and limit each person to the occasions and modules they need.
Moderate posts and approve the social wall
How organisers approve collected public posts before they reach a wall, and remove timeline posts and comments from the panel or the mobile dashboard.
Publish My Stay and My Journey
How organisers publish each delegate hotel, room, flight and pickup details back to the app as My Stay, My Flights and My Journey.
Request hospitality information
How organisers collect ID, PNR, flight, room and pickup details from delegates inside the app, with document uploads and companion details.
Review registrations and approve members
How organisers review sign-up requests for an invite-only app and approve or reject them with a message.
Run tournaments, contests and submissions
How organisers create a tournament with contests, collect participant submissions, approve quantities and apply day-based scoring and group eligibility.
Scan attendance with the organiser app
How Owners and Managers open Attendance on Profile, filter All, Present and Absent, scan a QR code or use Add User with an email or phone number.
Schedule announcements by group
How Owners and Managers use Trigger Notifications to write a title and message, pick a date and time and send to everyone or to selected groups.
Send a WhatsApp campaign
How organisers send template-based invitations and reminders through their own WhatsApp provider account once the template is approved.
Set rules for posting, downloads and the guest whitelist
How organisers set the posting, gallery download and guest whitelist rules in the admin panel so attendees post, save photos or enter only when you allow it.
Set up a multi-occasion app
How organisers and agencies host several occasions in one app, share join codes and QR codes and keep separate branding for each.
Set up a no-login poll for a venue screen
How organisers publish a QR-linked web poll for people without the app and show live results on a venue screen.
Set up a QR treasure hunt
How organisers place QR markers around a venue, order the clues, set scan limits and award completion points.
Set up a step challenge
How organisers enable Count Your Steps, set the dates, daily caps, boost days and team targets, and review unusual days.
Set up exhibitors and stalls
How organisers list exhibitor stalls, assign stall staff to My Stall and enable stall chats, reviews and visitor scans.
Set up Smart Lens and consent
How organisers publish gallery albums, switch Smart Lens on and agree the consent wording so attendees can find their photos from a saved selfie.
Set up the reward store
How organisers add reward items with a points price, stock and per-person limit, and decide whether staff must scan a redemption QR.
Set up ticket types and Razorpay
How organisers create ticket types with prices, connect Razorpay, publish a web checkout and let paid tickets unlock sections and the entry pass.
Submit your branded app to the stores
How organisers prepare the logo, name, screenshots and listing details for a branded Sociana app and what to expect from store review.
Trigger a live poll or quiz
How organisers and in-app Managers add poll and quiz questions, hold them hidden and switch them on during a session using Visible ON or OFF.
Turn features on and off
How organisers use the admin panel feature switch board to turn each Sociana module on, off or not included for an occasion, and what attendees then see.
Use the in-app mobile dashboards
How Owners and Managers use Dashboard and Control, User-wise Submissions and Timeline Dashboard on a phone to review activity and moderate the feed.
For exhibitors
Chat with visitors from your stall
How exhibitor staff read and reply to visitor messages in Stall Chats and keep conversations going after a visit.
Edit your stall and add members
How stall leads update the stall name, tagline, description, logo, banner, links, photos, videos and documents and add team members.
Export your leads after the show
How exhibitors and organisers get captured leads out after the show, using the Scan Log and organiser exports.
Scan visitors and manage leads
How exhibitor staff use My Stall to scan a visitor QR, add a note, read the Scan Log and track stall scans, unique visitors and leads.
Can’t find your answer?
Message us on WhatsApp or book a call. We reply within one working day, and faster on event days.