- Open the list of deletion requests in the admin panel
- Read the reason the guest chose, for example a second account
- Check whether the guest asked to cancel within the first 12 hours
- Process the request and let the guest know on their registered email or phone
Good to know
- Guests are told by registered email or phone.
- Duplicate accounts often list a second-account reason.
If something goes wrong
A request is missing from the list. The guest may not have confirmed with Delete on their Profile, or the app says Account deletion already scheduled.
A guest asks to cancel late. Once processed, deletion is permanent; before that, stop it if the guest contacted you within 12 hours.
Questions
How long does deletion take?
About 12 to 48 hours from the request, as guests are told in the app. Guests are told by registered email or phone when it is done. Check whether the guest asked to cancel within the first 12 hours before you process the request, because once processed, deletion is permanent.
Is it reversible?
Not after processing, so check the cancel window first. If the guest contacted you within 12 hours, stop the request before you process it. Read the reason they chose; duplicate accounts often list a second-account reason, and you need to keep the right account. Tell the guest on their registered email or phone.