Hospitality & My Stay
Collect travel details and ID proofs inside your event app, then send each guest their own stay, flight and pickup. Your travel desk stops chasing spreadsheets. Your guests stop calling.
Rooming list, PNRs (airline booking references) and pickups live in one place your whole desk can see.
A new flight or room goes only to the guest it affects.
Export arrival manifests for hotels and transport in one click.
How it works
Request arrival and departure details, PNRs, ID proofs, room and meal preferences. Guests answer on their phone in a minute.
Your desk sees every reply by group and chases only the guests with gaps. Changes and exceptions are logged.
Every guest gets their own My Stay, flight, cab and liaison-officer details, and nothing that belongs to anyone else.
Hospitality, end to end
Guest app
Flight, PNR, ID proof and room preference, answered on the phone.
Hospitality desk
Each field marked pending, provided or verified. Clashes are flagged.
Hospitality desk
Room, pickup and liaison officer go to that one guest, not a broadcast.
Guest app
Hotel, room, cab and who to call, on the guest’s own card.
Collect
Simple in-app forms for dates, flight numbers, PNRs and ID proofs, with photo upload from the phone. Reminders go only to the people who have not replied.
Publish
Once the desk confirms a room or a pickup, it appears on that guest’s card: hotel, room, check-in, flight, cab and who to call. A changed flight updates one card, not a broadcast.
Support
Guests raise requests by category, from venue help to a lost bag, and your team picks them up from the ops desk. Emergency contacts for the city sit one tap away.
Customer story
Delegates of an executive conclave across two Jaipur hotels found their stay, journey and help desk in one app, with arrivals matched to PNRs before they landed.
“…A big thank you for creating our Conclave app and making the experience so seamless! Really appreciate your support, flexibility and patience in accommodating all our last-minute requests. …”
Fits these occasions
Works with
Included in
Everything your guests need, and nothing your team has to chase.
FAQ
My Stay is each guest’s personal card in your event app with their hotel, room and check-in details. Your hospitality desk publishes it once the booking is confirmed, so guests do not have to ask.
Every request is tracked per guest, so the desk can filter by group and chase only the people whose PNR or ID has not come in yet. Reminders can go to just those guests.
ID documents are visible only to the admins you authorise, are used for hotel check-in and security clearance, and are deleted on your instruction after the event.
Yes. Families use the same flow for travel and ID details of guests, room allocation by side of the family, and pickups from the airport or station.
No. Your team or travel partner books them; Sociana collects the details, keeps them in one place and publishes each guest’s arrangements.
Send us a sample of your rooming list or travel sheet and we will show you how it looks in your own app.