Operations workspace
Your hospitality team works from one live sheet: each participant’s ID, PNR (airline booking reference), flights, room, pickup and driver, each field pending, provided or verified. The hotel desk, transport lead and liaison officers each see their own slice. At GCOO Conclave 2026, with delegates split across two Jaipur hotels, the desk reconciled arrivals against PNRs before they landed.
See exactly whose PNR or ID is still pending, by group.
Hotel, transport and liaison leads work the same sheet with their own permissions.
Correct a record and that guest’s card updates, with a notification if you want one.
How it works
Import the rooming list and travel sheet by CSV or Sheets.
Check what guests declared against arrival details; verify or flag each field.
Late changes and missing documents are worked from the flagged list.
Verified arrangements appear on each guest’s My Stay and My Journey cards.
In your operations workspace
Rows are participants; columns are what you asked for. Your team filters by group or status, fixes a record and the guest’s card updates.
Hospitality, end to end
Guest app
Flight, PNR, ID proof and room preference, answered on the phone.
Hospitality desk
Each field marked pending, provided or verified. Clashes are flagged.
Hospitality desk
Room, pickup and liaison officer go to that one guest, not a broadcast.
Guest app
Hotel, room, cab and who to call, on the guest’s own card.
Customer story
Delegates split across Fairmont Jaipur and The Leela Palace Jaipur. PNRs, flights and pickups were reconciled on the desk and published to each delegate’s My Journey card.
“…A big thank you for creating our Conclave app and making the experience so seamless! Really appreciate your support, flexibility and patience in accommodating all our last-minute requests. …”
Fits these occasions
Works with
Included in
Everything your guests need, and nothing your team has to chase.
FAQ
No. Sociana is the hospitality desk and guest self-service. Your team or travel partner books; we hold no hotel inventory.
No direct hotel-system sync. Rooming lists come in by CSV or Sheets, and exports go back the same way.
Yes. Team members and partners get scoped access to the rows and fields they need.
Companion and family details on a guest’s arrangements are set up on request for your event.
Send an anonymised sample. We will show how it looks as a live desk and as each guest’s card.