Help · Attendees

Delete your account

How to request deletion of your Sociana account from Profile, what the 12 to 48 hour window means and how to cancel in time.

  1. Open Profile and scroll to the bottom
  2. Tap Delete Account
  3. Choose a reason from Select Reason, or type your own under Your Reason
  4. Tap Delete to confirm

Good to know

  • Deletion takes about 12 to 48 hours. You are told on your registered email or phone number when it is done.
  • To change your mind, contact the organisers within the first 12 hours.
  • If a request already exists the app says Account deletion already scheduled.

If something goes wrong

There is no Delete Account button. Your build may not expose it. Ask the organiser to raise a deletion request for you.

You are removing a duplicate account. Choose the reason about a second account so the organiser keeps the right one.

Questions

Can I undo it?

Only if you contact the organisers within roughly the first 12 hours. Deletion takes about 12 to 48 hours, and once it is processed it is permanent. If you tap Delete Account again while a request exists, the app says “Account deletion already scheduled”. You are told on your registered email or phone when it is done.

Will my posts go too?

Your account and personal data are removed. How shared posts and chat history are handled depends on the occasion, so ask the organiser before you delete if that matters to you. If you are removing a duplicate account, choose the reason about a second account so the organiser keeps the right one.

Still stuck?

Tap Help desk in your event’s app. The organisers’ team replies there.