Help for attendees
Step-by-step help for attendees using Sociana apps, the admin panel and public web flows.
Answer a live poll or quiz
How to vote in a Live Poll, answer a quiz question and read results, plus what the Stay tuned message means when no poll is running.
Book a meeting room slot
How to choose a room and time slot, enter billing details, pay through Razorpay and see Booking Confirmed in a Sociana conference app.
Buy a ticket and download your invoice
How to buy an occasion ticket from a web checkout or in the app, pay via Razorpay, see My Booked Tickets and download the PDF invoice.
Check your leaderboard rank
How to open the Leaderboard tab, read overall and individual ranks, and understand lock, pause and empty states in a Sociana app.
Confirm your registered profile after login
What the This is me screen shows after your OTP, how to confirm the registered record, and who to contact when your name, company or group looks wrong.
Connect your health app for step sync
How to allow Health Connect, Google Fit or Apple Health, sync your steps in a Sociana step challenge and check why a count has not moved.
Delete your account
How to request deletion of your Sociana account from Profile, what the 12 to 48 hour window means and how to cancel in time.
Exchange contacts by QR
How to show your QR contact card, let a fellow delegate scan it to save your details, and browse the delegate directory for people to meet.
Find your photos with Smart Lens
How to use Smart Lens in the Highlights gallery of a Sociana app to find the event photos you appear in, with consent and troubleshooting notes.
Generate your I am attending poster
How to add a profile photo, create and download your I Am Attending poster from the welcome pop-up or Profile, and share it on social media.
Join an occasion by code or QR
How attendees join an occasion in a Sociana multi-event app using an occasion code or by scanning the organiser's QR code.
Log in with delegate ID and PIN
How delegates log in to invitation-only Sociana apps with the delegate ID and PIN issued by the organiser's secretariat.
Log in with an SMS or email OTP (WhatsApp OTP where enabled)
How to sign in to a Sociana occasion app with your mobile number or email and a one-time password, including the resend timer and first-time sign-up fields.
Post photos and videos to the timeline
How to create a Socials or Timeline post with up to 5 photos or 1 video, add hashtags and delete your own post, and why the plus button may be missing.
Raise a help desk or SOS request
How to call the helpdesk, find the Helpline numbers, open a Support Request with photos and track it from Open to Closed in a Sociana app.
Redeem rewards with your wallet
How to check your points balance, open the reward store, redeem an item, scratch a reward card and see your redemption history in a Sociana app.
Send a chat request to another delegate
How to find a delegate, send a first message as a chat request, accept or reject incoming requests in My Chats, and unlock networking by registering.
Show your entry pass QR at the gate
How to open your Entry Pass or My QR Code in the Sociana app, show it for scanning at entry or a stall, and what to do when staff report an invalid QR.
Submit your hospitality details and documents
How to answer a hospitality request in the Sociana app with ID, PNR, flight or pickup details, upload documents and see what Pending means.
View My Stay and My Flights
How to read your hotel, room and flight details in the Sociana app, update a card, and what Pending and the Contact card mean.
Can’t find your answer?
Guests: tap Help desk in your event’s app. Organisers: message us with your event name and our team will pick it up.