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Trust centre

Reliability and event-day support

Every Sociana package includes a named delivery lead and a remote ops desk on event days. That team watches your event while it is live and handles last-minute changes, so problems are caught by us before your guests notice.

Before, during and after

  • Before: goals, login, guest-list imports, content set-up, store submission and a launch check.
  • During: attendance, announcements, polls, moderation, scoring, help requests and last-minute changes to arrangements.
  • After: reconciliation, exports, reports, approved photos and summaries, and archiving.

Support levels in enterprise orders

LevelWhat you get on live events
StandardReply within 15 minutes, 09:00–21:00 IST, seven days
Priority24×7 on event days
DedicatedA named ops lead, on site

Support levels are written into each order. For sales and general questions, message us on WhatsApp, Mon–Sat, 10:00–19:00 IST.

FAQ

Common questions

Who do we call if something breaks during the event?

Your Sociana delivery lead and the remote ops desk, which every package includes on event days. The contact and escalation path are shared with your team before go-live.

What if the app-store review is late?

Store submission is built into the delivery plan. If a review runs late, guests can join through the Sociana app with an event code, or through the web pages, while your branded listing clears.

Do you publish an uptime percentage?

No. We do not quote a platform-wide uptime figure. Event-day support levels are written into each order instead.

Questions from your IT or legal team?

Send your security questionnaire to hello@sociana.in with “Security” in the subject, or book a call with our team.

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