Integration · Email and SMS
Sociana + Email delivery
Sociana sends login codes, booking confirmations and invoices by email and keeps delivery logs so an organiser can check what went out. Sender and message text are configurable per organisation. Ask us which sending provider serves your app. A log entry shows a send, not a guarantee of arrival.
Live
What it does inside Sociana
Lakshya 26 ran login on email OTP: the code goes to the inbox, the app says to share the OTP, and attendees are told to check Spam or Junk and waiting 30 seconds before Resend. At the APMI conference the Booking Confirmed! screen was followed by an email. Sociana supports configurable OTP, ticket and invoice messages, sender configuration, a fallback and email delivery logs.
What the organiser configures
- Sender name and address, and the domain it sends from
- OTP, ticket and invoice email text
- Fallback to another channel
- Which member groups receive which email
- Delivery log review
Data that flows, and where it is stored
| Data | From | To | Stored |
|---|---|---|---|
| Email address, name and message variables | Sociana member record | Email provider, then recipient mail server | Provider logs; Sociana send record |
| Delivery and bounce status | Email provider | Sociana delivery log | Sociana database (hosting region on request) |
Data protection (DPDP)
The organiser is the Data Fiduciary and Sociana acts as processor. Ask us for the hosting region and retention period that apply to your occasion; the sub-processor list is on the Sub-processors and integrations page. We do not state a region or retention period on this page.
Security notes
- Email addresses pass to the sending provider; it will be listed as a sub-processor.
- Domain authentication reduces spoofing of your sender.
Set-up checklist
- Decide which emails you need: OTP, confirmations, invoices, announcements.
- Authenticate your sending domain (SPF, DKIM) to reduce spam placement.
- Write and approve the message text.
- Send to an internal list on at least two mail providers.
- Give guests the Spam or Junk and 30-second resend guidance.
Limits, stated plainly
- A log shows sending, not inbox placement.
- Corporate mail filters may delay or block messages.
- Provider and region are available on request.
Not offered yet
- A named email provider list
At a glance
- Provider
- Email delivery
- Status
- Live
- Set up by
- The Sociana delivery team, with your accounts
Questions people ask
Can we use our own sender address?
Sender configuration is part of the organisation settings. A branded sender on your domain works best when SPF and DKIM are set up; the delivery team will walk you through it.
How do I know an email was sent?
Check the delivery log in the admin panel. It records the send and the provider's status. It cannot prove the recipient read it, so keep a manual fallback for critical mails.
Are confirmation emails sent for payments?
The APMI booking flow was followed by a confirmation email, and Sociana supports configurable ticket and invoice messages. The content you send is yours to approve.
Need this connected for your event?
Tell us which tools your team already uses. We will show you where the data lands and who sees it.